Return Exchange Policy
OUR GUARANTEE
Not 100% satisfied with any item purchase in any of our stores?
We will replace the item or refund your money. All we need is your purchase receipt.
Do you have an issue with the item you bought? We will gladly help you!
To exchange or return an item, you should know the following:
You have 90 days after purchase to exchange or return an item. Please provide your Purchase Receipt from the store or order number (if you bought online at loscincosoles.com) and we will refund your purchase in the original payment method.
Don’t have your purchase ticket? We can search for purchases made in the store with the debit/credit card number (or online orders with email) providing the date and name of the person who made the purchase.
Returns of items when receipt is provided within the required time frame will be refunded using the original payment method as follows:
Method of Payment | With Receipt | Refund Time |
Cash or check | Cash | Up to 7 working days |
Credit card | Same Credit card* or Gift card | Up to 10 working days |
Debit card with PIN | Same debit card*, gift card or cash | Up to 7 working days |
*When the original credit/debit card is not available, or the issuing bank does not allow it, refunds for purchases in the store will be made to a card or bank account, whose data must be provided by the cardholder; the required data are:
-Mexico: CLABE or account number, issuing bank and account holder name
Outside of Mexico
- Account number
- Bank name
- Routing number or Swift Number
- Full name
- Billing address