Not 100% satisfied with any item purchase in any of our stores? 

We will replace the item or refund your money. All we need is your purchase receipt. 

Do you have an issue with the item you bought? We will gladly help you! 

To exchange or return an item, you should know the following: 

You have 90 days after purchase to exchange or return an item. Please provide your Purchase Receipt from the store or order number (if you bought online at loscincosoles.com) and we will refund your purchase in the original payment method. 

Don’t have your purchase ticket? We can search for purchases made in the store with the debit/credit card number (or online orders with email) providing the date and name of the person who made the purchase. 

Returns of items when receipt is provided within the required time frame will be refunded using the original payment method as follows: 

Method of Payment 

With Receipt 

Refund Time 

Cash or check 


Up to 7 working days 

Credit card 

Same Credit card* or Gift card 

Up to 10 working days 

Debit card with  PIN 

Same debit card*, gift card or cash 

Up to 7 working days 


*When the original credit/debit card is not available, or the issuing bank does not allow it, refunds for purchases in the store will be made to a card or bank account, whose data must be provided by the cardholder; the required data are: 

-Mexico: CLABE or account number, issuing bank and account holder name 

Outside of Mexico  

  • Account number  
  • Bank name 
  • Routing number or Swift Number 
  • Full name 
  • Billing address 

If you have any questions, comments or follow-up you can write to us at wecare@loscincosoles.com, and we will gladly give personalized attention to your case. We are committed to giving you the service you deserve. Thank you for your patronage.