To exchange or return an item, please note the following:

You have a period of 90 days after purchase to exchange or return an item. Please provide your store purchase receipt or your order number from loscincosoles.com, and we will refund your purchase to the original payment method.

We can locate purchases made in-store with a debit/credit card (or online orders with email), date, and the name of the person who made the purchase.

Items returned with a receipt within the required time will be refunded to the original payment method as follows:

*When the original credit/debit card is unavailable, or the issuing bank does not permit it, in-store refunds will be processed to a card or bank account, and the cardholder must provide the required details, which are:

MEXICO: CLABE or account number, issuing bank, and account holder's name.

FOREIGN:
-Account number
-Bank name
-Routing number or Swift Number
-Account holder name
-Billing address